Frugal Blinds Company Policies
FrugalBlinds.com wants your shopping experience to be a great one, so please take time to read through our general terms and conditions. This info is provided to prevent complications with your order. Although every effort has been made to clarify the information we require, and the service you should expect, there is always room for improvement. Suggestions to better your FrugalBlinds shopping experience will always be accepted.
The Importance of Proper Window Measurements:
Accurate measurements are crucial. We can not stress that enough. The vast majority of the products we offer are custom made and can not be returned due to incorrect measurements. Should an error on your part occur, we will be here to assist you with having the error corrected, or if necessary, the product remade. Please follow our How to Measure Instructions very carefully. And, when you are certain your measurements are correct, measure again! Should you have any questions, please feel free to call us for assistance.
All information submitted is processed through our secure server utilizing Secure Socket Layer (SSL) technology encrypting all your personal information for travel across the Internet. If you would feel more comfortable placing your with a Customer Service Representative, please call the number listed at the bottom of every page on our website.
All personal information we receive remains confidential and will be never shared with others.
100% Satisfaction Guarantee:
At FrugalBlinds.com, we are SERIOUS about your satisfaction. That's why we offer a full 90 day satisfaction guarantee. If you are not 100% satisfied, we will do everything possible to make it right. If it is our mistake, or freight damage is incurred, we will immediately remedy the problem at our expense. NOTE: This must be done within 90 days of your receipt of the blinds or shades, and should a return be authorized the product must be returned in its original new condition.
Additional conditions regarding this policy:
- Free sample swatches are offered for all of our products. We can only honor the above guarantee if you ordered swatches on the specific product in question within 90 days prior to your custom order being placed.
- Over sized products, which are over 96", are only returnable for damage/warranty issues. Over sized shipping (96 inches or greater in width) is $ 65
- This guarantee covers product pricing only, and not handling/processing/shipping fees. - Return shipping is the responsibility of the customer.
- Blinds and shades that are measured incorrectly are not covered under this guarantee.
Accuracy of Sample Images:
COLOR ACCURACY Despite every effort to accurately duplicate each product's color when scanned to our website, actual colors may vary. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. Again, these are custom products and CANNOT be returned. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable.
BACK LIGHTING OF FABRICS "Back lighting" is the effect seen when light filters through translucent type fabrics from behind, such as outside daylight. Our color swatches cannot display the effect of back lighting, which may soften colors and highlight fabric textures. FrugalBlinds.com cannot be responsible for color variances due to back lighting.
Most items are manufactured with color coordinated components. Color coordinated products use components that are similar in color but, not always exact in color. In addition, neutral colored head and/or bottom rails may be used in conjunction with color coordinated strip inserts. Exact color matches between tassels, strings and other blind and shade parts are rarely possible due to the extensive amount of colors offered for the primary components (slats, fabrics, louvers, etc.). Designer selected coordinated color matches assure you that whatever product you select has a finished look. Should you have specific concerns, please call or email our Customer Service department using the contact information listed at the bottom of this website.
Order Changes or Cancellations
Order Changes Policy:
You have up to 24 hours after the order is placed to make any changes. Once that period has passed it's normal for production to have begun. Changes, if possible, after the 24 hour period will incur an additional fee determined by the degree of production already completed. If your product(s) have been completed they cannot be changed. If you order on-line, please review your "Order Confirmation Email immediately upon receipt to avoid any problems.
Since ALL products purchased through FrugalBlinds.com are custom made to order they can not be resold in the normal course of business and therefore can not be returned for any reason.
Due to the custom nature of our products, your credit card will be charged for the total sales price, sales tax (applicable only if shipping within Florida) and shipping, once the order has been placed.
Please review the Order Confirmation that is emailed immediately after your order has been placed, and check it for any errors. It is your responsibility to verify all sizes, products and colors prior to production.
Discontinued or Out of Stock Items
FrugalBlinds.com makes every effort to remove items from our site immediately upon notification that they have been discontinued, or to notify the customer of an out of stock item before ordering. However it's not uncommon for us to be informed of these issues only when we forward customer orders to the manufacturer. Therefore, FrugalBlinds.com disclaims any responsibility for any damages incurred by delays due to circumstances beyond our control.
Processing & Over sized Products Fee
We charge a one time processing fee of $ 4.95 per order and the only time there is a shipping fee is if the width of any product is 96 inches or greater. The total shipping fee for an order with an over sized blind or shade is $ 65 and that is one fee per order, no matter how many over sized blinds there are on that order.
We accept Visa, MasterCard, Discover, American Express and Pay-Pal through our website and over the phone. Cashier's Check, Personal Checks and Money Orders must be received by our office before your order can be processed.
If we cannot resolve a dispute regarding the application of FrugalBlinds.com's Ordering, Shipping and/or Measuring Policies to your order, the dispute will be settled by one arbitrator in binding arbitration pursuant to the rules of the American Arbitration Association. Arbitration shall be filed in St John's County, Florida and the hearing relating to said arbitration shall be held at a mutually agreeable location within St John's County, Florida. The arbitrator will apply United States law and will award the substantially prevailing party its costs and reasonable attorneys fees.
This site was created and is controlled by FrugalBlinds.com, Inc. in the State of Florida, United States of America. Therefore, the laws of the State of Florida will govern these terms, conditions and disclaimers without giving effect to any principles of conflicts of law. We reserve the right to make changes to our website, and our terms, conditions and disclaimers.
To avoid possible injury or strangulation from the cords on certain blinds and shades, please keep the all cords out of the reach of small children.
- Tie the cord to itself;
- Small clamp or clothes pin;
- Cord Cleat - Available upon request for most product;
- Tie Down Devices - These come standard with some products such as verticals, sun shades, window shading. etc.